Avoid using casual replies in a business setting. For instance, you should avoid phrases like “no problem,” “anytime,” and “it’s alright” when replying to a client or customer. [2] X Research source Use a warm and sincere tone when replying to “thank you. ”[3] X Research source After the meeting, you can send an email or note that expresses appreciation for your business relationship. This will make the other person remember how helpful you were!
For instance, you might say, “That’s part of the complete commitment to service that you can expect when you do business with me. ” Try saying, “That’s what good business partners do for one another. Thanks for doing business with us. ” If you know anything about the client, you can personalize the message. For example, you can say, “It is always a pleasure working with you. I hope your big presentation goes well next week. "
For instance, when a partner says “Thanks for writing the contract,” you can simply say, “you are very welcome. ”
Tell your customer or client, “We appreciate your business. ” Use a sincere and warm tone. This tells the customer that you are grateful for their business. [6] X Research source Reply, “I’m happy to help. ” This tells the customer that you enjoy your job and are keen to help them. If you are serving a customer in a retail store and they “thank you” for showing them the options for a particular product, you could say, “I’m happy to help. ”
Use email in a way that fits your personality. If you are a chatty or outgoing person, go ahead and say “you’re welcome” or “it’s my pleasure” in response to a “thank you” email or text message. [7] X Research source Consider your audience when replying via email or text. Younger audiences might not expect a reply to an email or text saying “thank you. ” Older people often have different expectations for etiquette, and may very well appreciate a reply such as “you’re welcome. ”[8] X Research source You may want to avoid emojis, smileys, and other images when responding to someone in email. These may be too informal for the situation.
You may want to respond to the “thank you” email if there is also a question requiring a response in the email. In this case, you can say “you’re welcome” and then answer their question. [11] X Research source You may want to respond to the “thank you” email if there was a specific comment in it that you wanted to address. In this case, you could say “you’re welcome” and then address the comment that you wanted to talk about to continue the conversation. [12] X Research source
Avoid saying “you’re welcome” in a sarcastic tone. Unless you want to convey that you didn’t really appreciate doing the job for someone or don’t appreciate them in general, it is best to avoid a sarcastic tone. [14] X Research source
For instance, if a friend says, “Thanks so much for making this delicious meal!” You might respond by saying, “It’s my pleasure. ” This conveys your enjoyment of cooking for for others.
For instance, if your friend says, “Thanks for helping me move into my new apartment this weekend. I don’t know what I would have done without you!” You might reply, “I know you’d do the same for me. ” This conveys an understanding that you have a great friendship built on reciprocity.
Say “no problem” only if it is true. If something took effort or time, don’t be afraid to accept the other person’s gratitude. For instance, if your friend says “thank you” for a small act like grabbing something out of the trunk of the car, you might say “no problem. ” Avoid saying “no problem” in a dismissive tone. This conveys that you didn’t really put any work into whatever it is that you are being thanked for. Your friend or business partner will feel like your relationship is not important. [22] X Research source
Say “it’s alright”. This phrase is best used in moderation. It can be used in situations where “thank you” is being offered for very small or petty things. Like “no problem,” it should not be said in a sarcastic or dismissive tone. Say “anytime!” This is another one which can be used to assure the person that in such situations help can always be given. It conveys that you are willing to do the favor or task anytime. Say “glad to help. ” This conveys that you are happy to help your friend or acquaintance with the job or task. For instance, if your friend says “thanks for helping me install my new bookshelf. ” You could say, “glad to help!”
