If you already have an account, log on to determine whether you can request a replacement card from the website. If you don’t have an account, you may want to check to make sure you can order a replacement card online before you register. Look on your state or local benefits website for a “lost/stolen EBT card,” “replacement EBT card,” or something similar.
Even though some states provide Medicaid benefits on EBT cards, this system is separate from any SNAP (Food Stamp) or cash benefits you may receive.
There may also be an option for you to pick up your card in person at a local office, rather than waiting for it to be mailed. This may enable you to get your card quicker.
Expect it to take a little longer to get your card if you make your request on a weekend, or over a holiday. You will receive your PIN separately from your card. However, once you receive your PIN, you can call or go to the website and change your PIN to something you can more easily remember if you want. Avoid using the same PIN as your old card if your old card was lost or stolen. [6] X Trustworthy Source State of Massachusetts Official website for the State of Massachusetts Go to source
If you don’t know the number off the top of your head, check the website of your state’s benefits agency. If your card is only for Medicaid benefits, you may have to call a different number. [8] X Research source
You may initially be prompted to enter your EBT card number. If your card was lost or stolen, wait through this prompt to be immediately given the option to report your card as lost or stolen. [10] X Research source
If the address is incorrect, such as if you’ve recently removed, follow the prompts to change your address in the system.
If a week passes and you still haven’t received your replacement card, call the local number for your benefits office. Let the worker who answers know the date you requested your replacement card and that you still haven’t received it. They may cancel that card and let you come in and get a replacement immediately.
Call the local number for your benefits office if you want to request a replacement card in person. You may have more efficient service if you make an appointment rather than walking in. Most benefits offices are open Monday through Friday during regular business hours. Some may remain open for an hour or two in the evening.
Contact your local benefits office to find out how you might qualify for a waiver. For example, if you are a victim of domestic violence and lost your card because you had to leave your home, you typically would be eligible for a waiver. If you lost your card in a disaster, such as a fire or flood, you would also be eligible for a waiver.
If you’re also applying for a waiver of the replacement fee, you may need to bring additional documentation with you to support the waiver. For example, if you are a victim of domestic violence, you would bring a copy of a police report or a restraining order. [16] X Research source
Whatever benefits remained in your account will be transferred to your new replacement card.
If your EBT card was lost or stolen, it’s a good idea to set a new PIN for your replacement card, just in case.
