If your iPhone is not working and you need your serial number for Apple support, you can use your IMEI/MEID number instead. [1] X Research source This number is printed on the back of the phone (iPhone 5, 6, and SE) or on the SIM tray (6s and later, 3G, and 4). If you don’t have access to your iPhone, see this method.
If you need your CDN, IMEI/MEID, or ICCID, scroll down to the bottom of the menu.
If your iPhone is not working and you need your serial number for Apple support, you can provide the support team with your IMEI/MEID number instead. [2] X Research source This number is printed on the backside of the phone (iPhone 5, 6, and SE) or on the SIM tray (6s and later, as well as iPhone 3G and 4 models).
If you need access to your CDN, IMEI/MEID, or ICCID number, click your phone number.
If you ordered your iPhone online, you may find the serial number in a digital receipt.
If you use 2-step authentication to sign in to your Apple ID, you’ll need access to your second device to get the login password. If that second device is your iPhone that’s not available, you won’t be able to log in.
If you have two-factor authentication on your account, follow the on-screen instructions to continue the login using your secondary device.
