Alternatively, if you are not logged in, any attempts to access the forums on the WordPress support page will redirect you to a log in screen.
On the WordPress. com forum page, the different forums are listed on the right. On the WordPress. org forum page, the forums are listed with large titles such as “Developing with WordPress”.
Try to be as detailed as possible. Explain what you’re trying to do clearly. Stick to the main points. The more details you can give about the problem, the better that support staff will be able to help you. [4] X Research source Use open-ended questions. There may be more than one solution to your problem. Open-ended questions help you discover information and learn new ways of using features. [5] X Trustworthy Source Harvard Business Review Online and print journal covering topics related to business management practices Go to source For example: “I am using the theme “Twenty Sixteen”. I’m trying to create an image gallery with subsections that will appear when you click a text link. How can I do this?” Provide details on how you tried to solve the problem. Give web address links to pages or images you’re having trouble with and provide screenshots of the issue if possible. [6] X Research source
Don’t submit duplicate posts. Sending repeats will only slow their response times. [8] X Research source
This function is only available if you have a paid WordPress upgrade. If you are using the free service, submitting the form will post it on the online forum. [10] X Research source
This function is most suitable for questions that require privacy. This may include problems with credit card transactions or personal account information. Describe the issue you’re having. Try to be clear and concise. Explain any ways you used to try and solve the problem. Web address links to pages or images are also helpful. Take screenshots of the issue if necessary. [11] X Research source
Don’t submit the same post twice. This will increase the waiting time for responses. [13] X Research source
The live chat function is only available if you have a paid WordPress upgrade. If you are using the free service, submitting the form will post it on the online forum. [15] X Research source The live chat allows you to address your issue in real time. It is available 24 hours on business days with limited hours on the weekend. [16] X Research source
If all staff members are busy, the option to ‘Submit Support Ticket’ will appear instead. [18] X Research source
Remember to thank staff for their help once your problem has been solved. It’ll let them know that you appreciate their expertise.
