Phone lines are open 7 days a week from 8 AM – 12 AM EST for mobile support. Appliance support is available 8 AM – 12 AM EST on weekdays and 9 AM – 6 PM EST on Saturdays. You can reach IT support from 8 AM – 9 PM EST on weekdays. If you aren’t available to talk on the phone right away, you can also select the prompt to schedule Samsung to call you back when it’s more convenient.
You can access this number 24 hours a day, every day. You may experience long hold times when you call about an order.
You can call this phone number from 9 AM – 6 PM EST every day. You’ll log into the same account across all of your Samsung devices.
The Samsung Care+ phone line is open all day, every day. [6] X Research source You can only ask for 3 repairs or replacements per year if you damaged your phone accidentally.
You can send a text at any time 7 days a week.
You can visit the Samsung support page here: https://www. samsung. com/us/support/contact/. Even though the pop-up menu lists other options like “Order Help” and “Samsung Promotions,” they only redirect you to their specific help pages. You’ll still be able to ask about these options in the live chat.
You must select from the 3 options to continue chatting online.
If you ever make a mistake, click on the 3 dots next to the message box and select “Restart” to begin the chat from the beginning. You may also have to manually type in information, such as an order or model number, depending on the problem you’re experiencing.
You can access the email form here: https://help. content. samsung. com/csweb/ticket/createQuestionTicket. do. The email form is only for services like your account, Samsung Pay, the Galaxy Store, and Samsung apps. You cannot use the email form for help with your phone, tablet, or device.
You need to enter a model number for your device, or else you won’t be able to fully complete the form.
When in doubt, just choose “General” from the dropdown menu.
For example, your subject line could read “Need Help Changing Location on Samsung Account” or “Can’t Access Information on Samsung Pay. ”
Your files must have a total size under 100 MB, or else you won’t be able to submit them.
