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If you can’t find a solution to your problem on Nintendo’s main customer support website, search the forums for a hidden or buried answer.
You can contact Nintendo every day of the week from 6 am to 7 pm Pacific Time. Many gamers praise Nintendo’s customer support hotline for its speed and friendliness, so your operator should be able to help you quickly and with little hassle.
In rare cases, Nintendo’s social media team will reach out to fans privately, though this is typically reserved for instances where a fan post goes viral.
If your YouTube video received a DMCA claim from someone other than Nintendo, you’ll need to handle the problem through YouTube directly.
To gain access to the press kit, you’ll need to provide information on what kind of job you have and why you need kit access to complete it.
Though Nintendo’s PR team is focused primarily on assisting media professionals, try contacting them if you have a request or story that could lead to good publicity.
Nintendo offers repair services for consoles regardless of their warranty status, though systems with an expired warranty may be subject to repair fees. In some cases, Nintendo will simply replace a broken console instead of repairing it.
In most cases, repairs take between 2 and 3 weeks.
