This is the easiest way to deal with things like false charges, discount or promotional issues, and poor driver behavior.
If the lost item is your phone, or if your ride occured over 24 hours ago, submit a lost item form by visiting https://help. lyft. com/hc/en-us/requests/new?ticket_form_id=724707. To compensate your driver for their time, you’ll need to pay a $15 fee for the safe return of your item.
You can submit a form by visiting https://help. lyft. com/hc/en-us/requests/new?ticket_form_id=724707. Lyft usually responds to user support forms within 1 to 2 business days. To send in a form, you’ll need to provide your name, e-mail address, phone number, and an explanation of your question or problem.
Ride requests User profiles and reviews Ride fees Promotions and bonuses
Drivers who deny service to passengers with service animals may be removed from the platform. Lyft also lets drivers bring service animals with them during rides. However, if your driver doesn’t inform you about an animal beforehand, you can refuse to ride with them at no consequence to yourself.
New Orleans passengers can file complaints by calling the Taxicab and For-Hire Vehicle Bureau’s hotline at 504-658-7176. In addition, Jefferson Parish passengers can register complaints by visiting http://www. jeffparish. net/index. aspx?page=3272. [7] X Research source Chicago passengers can file complaints by calling 311. In addition, they can remove themselves from Lyft’s passenger rating system by contacting the company’s user support team. Seattle passengers can file complaints by calling 206-684-2489. [8] X Research source
Lyft’s critical support team is available 24/7. Your initial call will take about 10 to 15 minutes, though you should expect follow up calls from the team as they work to resolve your issue. If you’re dealing with a situation that requires emergency services, make sure to call 911 before contacting Lyft. When talking to the critical support team, make sure to tell them who you are, how many passengers you have, and what happened. If possible, take photos or videos of the incident that you can send to the team.
Submit your photos by visiting https://help. lyft. com/hc/en-us/requests/new?ticket_form_id=724. When submitting your photos, make sure to include a brief description of what happened and any information you have about the passenger. Common forms of passenger damage include spills, dirt tracks, and vomit stains.
You can send in the report by visiting https://help. lyft. com/hc/en-us/requests/new?ticket_form_id=724707. If your passenger’s behavior was poor but doesn’t warrant a full report, give them a low rating after the ride ends. If you give them 3 stars or less, Lyft will make sure you’re never matched with them again. [11] X Research source
If you’d prefer, you can start an application by visiting https://www. lyft. com/drive-with-lyft.
If you live in certain territories, Lyft may require additional documentation or an in-person vehicle inspection. Potential drivers must be at least 21 years old and own a smartphone.
Lyft does not accept drivers convicted of violent, sexual, drug-related, or driving-related crimes. Lyft does not accept drivers whose DMV record shows 3 or more minor moving violations, such as accidents, or any major moving violations, such as reckless driving.
You can check your application status by visiting https://www. lyft. com/drivers/apply/resume.
