The automated system will fail to find your information even when you enter it correctly, so don’t hang up or get frustrated if the menu prompts fail to identify you. This number will help you reach someone to assist you with your questions or concerns, but it is advertised on their corporate website as their office number. The corporate office is available Monday through Friday from 8 a. m. to 5 p. m. PST.
It may ask you to enter the numeric portion of your street address. To do this, simply press the numbers that correspond with your street. For example, if you live on 2000 Main Street, type 2000 on your keypad.
The support specialist will be able to answer questions or concerns that you may have about your credit score. They may not be able to release certain information over the phone though.
If you think you might be a victim of identity theft, you should contact Equifax and TransUnion as well. Call 1-800-525-6285 to reach Equifax’s fraud division, and call 1-800-680-7289 to reach TransUnion’s fraud division. If you have been the victim of identity theft, contact the police immediately.
You can get information on how to change your membership information through this system if you have moved or changed your name. The automated menu in the customer care system will only redirect you to victim assistance system if it can’t find your information. If you select the fraud reporting option, you will be redirected to the victim assistance system.
Unlike the other numbers, this automated menu will start by asking if you want information regarding your credit score or to speak with an operator. The operator option will only lead to the automated menus though. Their main corporate office will redirect you to one-on-one live support. This corporate office will not.
Experian will not respond to inquiries regarding a specific individual’s credit score through email. Keep in mind that even though email is casual if you use it in a business situation, you should follow the format of a formal written letter. You can start with a salutation and greetings. If you send an attachment, see if it is correct before sending.
Experian’s Facebook page is much more active than their Twitter profile, so try using Facebook first before jumping over to Twitter.
